Privacy Policy

1. Introduction

St. Charles Tile Installer ("we," "us," or "our") operates the website at https://stcharlestileinstaller.com. This Privacy Policy describes how we collect, use, and handle information you provide when you use our website, specifically through the contact form. We are committed to handling your information responsibly and transparently.

2. Information We Collect

When you submit a request through our contact form, we collect the following information:

• Name — your first and last name as provided
• Phone number — a US telephone number
• Email address — an electronic mail address
• City — the city where your project is located
• Message — a description of your tile project or inquiry

We do not use cookies for tracking purposes, and we do not use session tracking technology beyond what your browser stores locally. We do not collect payment information through this website.

When you visit our website, our hosting provider may automatically collect standard server log information such as your IP address, browser type, referring URL, and pages visited. This data is used only for technical administration and security purposes.

3. How We Use Your Information

Information submitted through the contact form is used exclusively for the following purposes:

• Responding to your inquiry about tile installation services
• Scheduling a walkthrough or estimate appointment
• Communicating about the scope and details of a potential project
• Following up on a submitted request if we have not yet connected

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not add you to any mailing list without your explicit consent.

4. How We Share Your Information

We do not share your personal information with any outside parties except in the following limited circumstances:

• Service providers: We may use third-party tools (such as a messaging service for form delivery) that process your submission on our behalf. These providers are used only to deliver your message to us and are not permitted to use your data for any other purpose.
• Legal requirements: We may disclose information if required to do so by law or in response to a valid legal process.

5. Data Retention

We retain contact form submissions for as long as needed to respond to your inquiry and manage any resulting project relationship. If no project results from an inquiry, we do not retain the submission indefinitely. You may request deletion of your information at any time by contacting us at [email protected].

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. Residents of California have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we have collected about you
• Request deletion of personal information we hold about you
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising any of these rights

To exercise any of these rights, contact us at [email protected] or by phone at (872) 465-4204. We will respond to verifiable requests within 45 days.

7. Google Ads

This website may use Google Ads for advertising purposes. Google uses cookies to serve ads based on a user's prior visits to this website or other websites. Users may opt out of personalized advertising by visiting Google Ads Settings. Information about how Google uses data is available at How Google uses data when you use our partners' sites or apps.

8. Children's Privacy

This website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through this site, please contact us so we can remove it.

9. Security

We take reasonable precautions to protect information submitted through this website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of data transmitted to us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at:

St. Charles Tile Installer
1121 E Main St
St Charles, IL 60174
(872) 465-4204
[email protected]